Data & Analyst Jobs Payments Manager



£ 50,000


Payments Manager London | C. £ 50,000P.A. FULL TIME EQUIVALENT, Permanent | REF: LT-5000383

Based London

Success Appointment have an exciting opportunity for a Payment Manager ,coming from a Senior Payments Analyst position.

We have an exciting opportunity for a Payments Manager within our multi-channel Fraud and Payments team. Reporting to the Global Fraud & Payments Manager, you will be responsible for leading and managing the Payments team.

The team work alongside the Fraud and Insights & Data-Mining teams and together make up the Fraud & Payments team. As Payments Manager, you will play a key role in maximising sales and profit through delivering timely and effective payments insights and analysis to support new and existing Business initiatives.

This role is a great opportunity for a strong people manager with a background and interest in consumer payments and proven experience in data analysis and use of database/ analytical tools.

Key Responsibilities for the role :

  • Effective team performance management and talent development
  • Develop and deliver effective payments analytical capabilities, including monitoring, reporting &
  • dashboards with actionable insights across our E-Comm and store channels
  • Ensure key KPIs, projects and initiatives are reported on and all payment issues are investigated
  • in a timely manner
  • Proactively identify ways to increase Customer conversion and sales through existing payment
  • methods/ processes and by proposing new functionality
  • Investigate requirements and opportunities with PSD2, implement changes and ensure full
  • visibility & monitoring of impact through detailed reporting
  • Lead and support payment projects and initiatives through testing and providing subject matter
  • expertise
  • Work with and engage key Business partners and stakeholders to promote the overall Business
  • strategy
  • Ensure maximum value from Payment provider partnerships through a collaborative approach,
  • to leverage collective knowledge and experience and deliver innovative, effective solutions
  • Typical working hours will be Monday to Friday 09:00-17:30 or 10:00-18:30. Due to the nature of the
  • role, a flexible approach is required to support Business needs and support may be needed out of
  • hours support for any P1 issues impacting payments.

The ideal candidate should be:

  • An excellent people manager who leads by example and is able to provide direction, coaching
  • and motivation to bring out the best in others
  • Able to thrive in a fast-paced, challenging environment and think on their feet
  • Able to see the ‘whole picture’ and recognise the impact of activities across the Business
  • Able to engage effectively at all levels, with excellent verbal and written communication skills
  • Able to define, structure and prioritise workload for themselves and others, with the flexibility
  • and capability to change when required
  • Able to display a high degree of confidentiality and discretion
  • The ideal candidate should demonstrate the following:
  • Advanced data analysis and Excel skills, including a working knowledge of SQL and VBA
  • Confidence using tools to extract data and create databases as required
  • Ability to analyse payments data and identify payment conversion opportunities
  • Ability to interpret and translate data into actionable Business insights for different audiences
  • Be technically-minded with strong problem-solving skills to deliver a solution-oriented approach
  • Excellent attention to detail, accuracy and data integrity
  • Previous experience working in a consumer-facing (B2C) environment for an E-Commerce/
  • multi-channel Merchant
  • Be focused on Customer experience and have an understanding of the global online payment
  • market and the risk and benefits associated with different payment methods
  • Knowledge of the Payment Card Industry (PCI) Data Security Standard (DSS) regulations
  • An understanding of PSD2 and SCA and the impact on Customer behaviour and conversion
  • Have a keen interest and up to date knowledge of the latest payment trends and technologies
  • Be highly organised, with an ability to prioritise own and others’ workload and deliver to
  • deadlines

We regret that due to the volume of applications, only successful applicants will be contacted.


Lee Talson Associate Director

Lee Talson

Let me know if you have any questions about this role